Product Warranty

The following warranty applies to UK customers of One Vision Imaging Ltd’s (OVI) products only.

What does the warranty cover?

This warranty covers any defect in material or workmanship in your new OVI product for a period of FIVE YEARS from the date of purchase.

What products does it cover?

This warranty applies to the following products only:

  • Framed Prints/Artwork
  • Wall Art Display Products

What is not covered?

This warranty does not cover any problems that are caused by:

  • Conditions of use and placement
  • Damage not resulting from manufacturing defects
  • Incidental, special on consequential loss
  • Sample products are not covered
  • General wear & tear

OVI will do our best to repair or replace for an identical product (or a comparable model at OVI’s discretion) at no charge.

OVI will not repair or provide you a replacement product if the product that you return shows evidence that the product has been tampered with, misused, abused or altered.

What is considered wear & tear?

Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or aging, which is assumed to occur even when an item is used competently and with care and proper maintenance.

Is the repair or replacement product guaranteed as well?

Yes, a REPAIR is covered for a period of 180 DAYS from the date of repair and a NEW product for the full FIVE YEARS from the original date of purchase.

How do I claim?

In the first instance, please contact our Customer Service team on 0845 862 0217 and describe the nature of the defect, and if possible have photographic evidence you can email to us. Once agreed by us that the product is defective, products to be returned under the terms of this warranty should be sent, with a covering note and the proof of purchase (unless agreed by an OVI staff member in writing) to OVI at (the customer is responsible for all cost associated with returning the product to OVI):

Returns Department
One Vision Imaging Ltd
Unit K1, Herald Way,
Binley,
Coventry,
West Midlands,
CV3 2NY