• Privacy Policy

Privacy Policy

One Vision Imaging Ltd Privacy Policy

This website is operated by One Vision Imaging Ltd ('OVI').

OVI take the protection and security of your personal information very seriously and this policy sets out our responsibilities under The General Data Protection Regulation 2016 (‘GDPR’) and other applicable laws in England and Wales relating to the processing and security of personal information.

This policy explains to you how OVI uses and secures your personal information whilst you are using the www.onevisionimaging.com website.

OVI is registered and located within the United Kingdom.

One Vision Imaging Ltd
Herald Way
United Kingdom

Company Registration Number: 01832011

OVI's Data Protection Officer is Derek Poulston, please contact Derek if you have any questions about how your personal information is used by OVI, dataprotection@onevisionimaging.com or 02476 440404.

OVI review our Privacy Policy on an annual basis, sooner if changes to regulation require or OVI changes the way it processes personal information.

This policy was last updated on 1st May 2024.

Use of Your Data

This section explains how OVI use your data.

Collection of Data


A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; and other uses. We will use the persistent cookies to: enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

We use Cookies on our website to enable you to log in securely and stay logged in for the duration of your visit. OVI does not log or track your IP address.

Advertising and Analytics

Google Analytics

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: policies.google.com/privacy.

Meta Pixel (Formerly Facebook)

We use Conversion tracking to help us measure the return on investment of Meta Ads. Meta remarketing service is provided by Meta Inc. To opt-out from Meta’s interest-based ads follow these instructions from Meta: Opting Out Of Meta Interest Based Ads.

Meta adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Meta and other participating companies through the Digital Advertising Alliance, or opt-out using your mobile device settings.

For more information on the privacy practices of Meta, please visit Meta’s Data Policy: Meta's Data Policy.

You have the right to object to marketing

You can object to receiving marketing from OVI, by clicking the unsubscribe link contained in the email you have received.

Purchasing Products

When you purchase products through www.onevisionimaging.com, we will collect a name, address, email address and phone number for the purpose of processing your order.

All personal data we collect is held electronically within our secure database in the United Kingdom. Some of this data may also appear on the despatch note which will be used to process your order in the laboratory and sometimes included with your order.

Marketing and your Data

We may send you emails regarding the status of orders, we have a business case for doing this and these emails are not for the purposes of marketing.

Please be assured we do not sell your personal data to third party companies for marketing purposes.

Third Party Sharing and Why

One Vision Imaging ('OVI') may share your information with third party service partners, who are acting on behalf of OVI as our data processor, the details are below of whom OVI may share your personal information with and why:

We may outsource parts of our production at our discretion to third party manufacturers. If we do, we may share your contact details with them for the sole purpose of fulfilling orders. If you require more information then please email dataprotection@onevisionimaging.com.

All our website financial transactions are handled through our payment services provider, TrustPayments. We will share information with TrustPayments only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.

Accuracy and Retention

This section explains how OVI maintains the accuracy of your data and how long we hold your data for – please see individual sections below for more details.

Data Accuracy

You can update your contact details in your account by clicking on your username in the menu bar of this site wwww.onevisionimaging.com, then selecting 'My Account'. We will ask you annually to ensure these details are correct and that you are happy for us to continue holding and processing your personal data.

If, in addition to the above, your details have changed and you believe we need to know about it, please contact us at dataprotection@onevisionimaging.com.

Data Retention

Where we have collected your personal data for marketing purposes we will retain your information until you inform us that you no longer wish to receive marketing communications from us.

We will also hold your data in our United Kingdom based databases for the minimum period legally required by HMRC in relation to the processing of financial transactions.

Images sent to us will be stored on our secure UK based servers for a period of up to 5 years, after which time they will be permanently deleted, or alternatively you can delete them from your collections at any time. Any images you delete that are being used in an order will remain in our production system for the purpose of processing your order and will be deleted within 1 month.

Data Security

Our servers are equipped with software firewalls and reside behind a state of the art hardware Firewall all of which is licensed and updated at regular intervals. The hardware is in a secure location within the UK, with access by authorised technical personnel only. The secure location is alarmed, secured and monitored 24 hours a day and is protected by a series of locked doors, shutters and security grilles.

Fulfilment Services for Image Hosting Galleries

If you use an online image hosting gallery (such as Zenfolio or PhotoDeck) and offer images for sale on our products offered through these services. We will be acting as a data processor on behalf of the vendor. We will treat any data shared with us for these purposes in the same way as we treat data from this website www.onevisionimaging.com with the exception of:

  • We will not store your images for more than 21 days from receipt of them.
  • We will only use your data for the purposes of fulfilling your order(s).

We have contracts in place with vendors to ensure we behave responsibly with your data and all communications between the vendor and us is via a secure encrypted connection.

GDPR and your Rights

This section explains your rights under GDPR – please see section below for more details.

OVI are processing your personal data, we do this for our Commercial Benefit and for the benefit of our customers.

As an individual, you may have certain rights under the GDPR regarding the use of your personal data, these are:

  • The right to object – you can object to OVI processing your personal data at any time. Email dataprotection@onevisionimaging.com to object.
  • The right to be forgotten – you can request that OVI remove your personal data from our systems.
  • The right to access your personal data – You have a right to know what personal data OVI hold on you and for what purpose we are processing your personal data. This is known as a Data Subject Access Request (DSAR). These requests must be made in writing by either email or letter with photographic identification to confirm your identity.

You can send these requests to dataprotection@onevisionimaging.com or by post to the address noted below. If OVI are unable to comply with your request, OVI will provide you with an explanation:

Derek Poulston
One Vision Imaging
Herald Way

How to Complain

We appreciate that at OVI we do not always get things right, this section explains how you can make a complaint.

We appreciate that at OVI we do not always get things right and it is regrettable for us as an organisation when we receive a complaint. We take all complaints seriously and can assure you we will do our best to deliver a satisfactory outcome. If you do wish to complain about how your personal information is used by OVI then please write to us at:

Derek Poulston
One Vision Imaging
Herald Way

Alternatively, you can email us at dataprotection@onevisionimaging.com

OVI will investigate and respond within 10 working days, this allows us time to investigate your complaint thoroughly.